PAYMENT TERMS & POLICY

1. PAYMENT METHODS

The Service currently uses third parties to process payments. Our third-party payment processors accept payments through various credit cards, as detailed on the applicable payment screen (Credit Card, Debit Card, MasterCard, Visa, PayPal). FocalPoint CGI does not keep the payment card information of its customers

2. PAYMENT

2.1. BASICS

We reserve the right to refuse to work on any project, without the need for providing justification. We will not provide services for any project or potential client for the content that is offensive, illegal, or which contains illicit or infringing material.

Payments will be charged on a pre-pay basis on the day that the project is created. Refunds are provided under certain circumstances, as set forth in “REFUND POLICY”

2.2. DEPOSITS AND FINAL PAYMENTS

2.2.1. You can make payments via the link provided in your invoice email, or fill out a credit card authorization form..

2.2.2. Payments for invoices will be as follows; you are required to pay a 50% deposit upon initiation of the project and 50% final payment after approval and acceptance of the project (maximum 14 days). (exception – visualization projects will require a 75% deposit and a 25% final payment after approval and acceptance of the project.)

2.2.3. If you find errors or propose any modifications or corrections to the final result of the service provided within 14 days from the provision of the service, we will make all the necessary corrections without any extra fee.

2.2.4. If you do not propose any modifications or corrections within 30 days after the provision of intermediate results of the service provided, then the service will be considered provided in full and upon the expiration of this period, we will make all the necessary modifications or corrections for an extra fee.

3. CURRENCY CONVERSION COSTS

You are responsible for all costs of currency conversion relating to your FocalPoint CGI payments. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates or your financial institution’s fees).

4. TAXES

Clients are responsible for determining and paying the appropriate government taxes, fees, and service charges resulting from a transaction. We are not responsible for collecting, reporting, paying, or remitting to you any such taxes, fees, or service charges, except as may otherwise be required by law.

REFUND POLICY

5.1. FULL REFUND

A full refund will be considered based on the following reasons:

the client’s order cannot be completed
the client’s request to cancel the order is received before the project is started

5.2. PARTIAL REFUND

A partial refund will be considered based on the following reasons:

the client is not reasonably and legitimately satisfied with the quality of the image or service & provides a comprehensive proof/explanation of the matter;
the client is not satisfied with the resulting product. A refund may be issued upon the confirmation of both parties and upon the clearance of all details related to the refund.

5.3. COMPLETION

If the order is completed according to the specifications of the client, some minor errors should be deemed acceptable & cannot be a reason for a full or partial refund.

5.4. GRACE PERIOD

If there is no feedback from the Client during the first 14 days after we submit the final results, the task is considered completed. If Final Payment has not been paid, we will charge the card on file or send a payment link via FocalPoint CGI’s automated billing system. No refunds will be given after this 14 day grace period expires.